{"id":13,"date":"2026-09-28T12:37:17","date_gmt":"2026-09-28T12:37:17","guid":{"rendered":"http:\/\/electrace.ch\/?page_id=13"},"modified":"2026-10-05T11:33:07","modified_gmt":"2026-10-05T11:33:07","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/www.electrace.ch\/de\/politique-de-remboursement\/","title":{"rendered":"Politique en mati\u00e8re de remboursements"},"content":{"rendered":"\n<!-- ===== ElecTrace \u2014 Politique de remboursement (bloc HTML personnalis\u00e9 WordPress) ===== -->\n<style>\n.et{--navy:#0d1b2e;--navy2:#15294a;--amber:#ffb400;--amber2:#ffcc4d;--ink:#1a2433;--muted:#5b6778;--line:#e3e8ef;--bg:#f6f8fb;--ok:#1f9d55;--warn:#d98a00;--late:#d64545;\nfont-family:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif;color:var(--ink);line-height:1.6;font-size:17px}\n.et *{box-sizing:border-box}\n.et a{text-decoration:none}\n.et-wrap{max-width:1140px;margin:0 auto;padding:0 20px}\n.et h1,.et h2,.et 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rgba(13,27,46,.08);display:grid;grid-template-columns:repeat(3,1fr);gap:18px}\n.et-sum div b{display:block;font-size:15px;color:var(--navy);margin-bottom:4px}\n.et-sum div span{font-size:14px;color:var(--muted);line-height:1.45;display:block}\n.et-sum .ok b:before{content:\"\u2713 \";color:var(--ok)}\n.et-sum .no b:before{content:\"\u2715 \";color:var(--late)}\n.et-sum .tech b:before{content:\"\u2699 \";color:var(--warn)}\n.et-upd{color:var(--muted);font-size:14px;margin-top:40px}\n@media(max-width:700px){.et-sum{grid-template-columns:1fr}}\n<\/style>\n<div class=\"et\">\n<section class=\"et-head\" style=\"padding-bottom:100px\"><div class=\"et-wrap\">\n  <span class=\"et-tag\">\ud83d\udcc4 Conditions de vente<\/span>\n  <h1>Politique de <span>remboursement<\/span><\/h1>\n  <p>Des r\u00e8gles simples, connues avant l&rsquo;achat.<\/p>\n<\/div><\/section>\n\n<section style=\"background:var(--bg);padding:0 20px 20px\"><div class=\"et-sum\">\n  <div class=\"ok\"><b>Avant l&rsquo;envoi de la cl\u00e9<\/b><span>Remboursement int\u00e9gral sous 14 jours, frais compris.<\/span><\/div>\n  <div class=\"no\"><b>Apr\u00e8s l&rsquo;envoi de la cl\u00e9<\/b><span>La licence est livr\u00e9e et n&rsquo;est plus remboursable.<\/span><\/div>\n  <div class=\"tech\"><b>Probl\u00e8me technique<\/b><span>Rembours\u00e9 si nous ne trouvons pas de solution sous 30 jours.<\/span><\/div>\n<\/div><\/section>\n\n<section class=\"et-sec\" style=\"padding-top:40px\"><div class=\"et-wrap\"><div class=\"et-legal\">\n  <p class=\"et-intro\">Cette politique s&rsquo;applique aux licences du logiciel ElecTrace vendues sur www.electrace.ch par Philippoz Solutions, Route du Stade 32, 1912 Leytron, Suisse. Elle fait partie de nos conditions g\u00e9n\u00e9rales de vente.<\/p>\n\n  <h2><span>1.<\/span>Remboursement avant l&rsquo;envoi de la cl\u00e9 de licence<\/h2>\n  <p>Vous pouvez demander le remboursement int\u00e9gral de votre commande, frais de g\u00e9n\u00e9ration de la cl\u00e9 de licence compris, dans les 14 jours suivant la date de votre commande, tant que nous ne vous avons pas encore envoy\u00e9 votre cl\u00e9 de licence.<\/p>\n\n  <h2><span>2.<\/span>Apr\u00e8s l&rsquo;envoi de la cl\u00e9 de licence<\/h2>\n  <p>D\u00e8s que votre cl\u00e9 de licence vous a \u00e9t\u00e9 envoy\u00e9e, la licence est consid\u00e9r\u00e9e comme livr\u00e9e et utilisable. Elle n&rsquo;est alors plus remboursable, sous r\u00e9serve du point 3.<\/p>\n\n  <h2><span>3.<\/span>Probl\u00e8me technique non r\u00e9solu<\/h2>\n  <p>Si ElecTrace ne fonctionne pas sur votre ordinateur alors que la configuration requise est respect\u00e9e, contactez-nous. Si nous ne parvenons pas \u00e0 r\u00e9soudre le probl\u00e8me dans les 30 jours suivant votre premier signalement, nous vous remboursons le prix de la licence. Les frais de g\u00e9n\u00e9ration de la cl\u00e9 de licence ne sont pas rembours\u00e9s dans ce cas.<\/p>\n\n  <h2><span>4.<\/span>Licences de 2 ou 5 ans<\/h2>\n  <p>Les licences de 2 et 5 ans b\u00e9n\u00e9ficient d&rsquo;un prix r\u00e9duit en contrepartie de leur dur\u00e9e. Les ann\u00e9es non utilis\u00e9es ne sont pas rembours\u00e9es au prorata.<\/p>\n\n  <h2><span>5.<\/span>Changement de palier<\/h2>\n  <p>Si votre parc d&rsquo;appareils d\u00e9passe le palier de votre licence, nous vous proposons de passer au palier sup\u00e9rieur en tenant compte du montant d\u00e9j\u00e0 pay\u00e9 pour la p\u00e9riode restante. Le passage \u00e0 un palier inf\u00e9rieur ne donne pas lieu \u00e0 un remboursement.<\/p>\n\n  <h2><span>6.<\/span>Comment demander un remboursement<\/h2>\n  <p>\u00c9crivez-nous via le <a href=\"\/contact\/\" style=\"color:var(--navy);font-weight:700;border-bottom:2px solid var(--amber)\">formulaire de contact<\/a> en indiquant votre num\u00e9ro de commande et le motif de votre demande. Nous vous r\u00e9pondons en g\u00e9n\u00e9ral sous 2 jours ouvrables.<\/p>\n  <p>Le remboursement est effectu\u00e9 sur la carte utilis\u00e9e pour le paiement. Selon votre banque, le montant appara\u00eet sur votre compte dans un d\u00e9lai de 5 \u00e0 10 jours ouvrables.<\/p>\n\n  <p class=\"et-upd\">Derni\u00e8re mise \u00e0 jour : 4 octobre 2026<\/p>\n<\/div><\/div><\/section>\n<\/div>\n<!-- ===== fin ElecTrace Politique de remboursement ===== -->\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcc4 Conditions de vente Politique de remboursement Des r\u00e8gles simples, connues avant l&rsquo;achat. Avant l&rsquo;envoi de la cl\u00e9Remboursement int\u00e9gral sous 14 jours, frais compris. Apr\u00e8s l&rsquo;envoi de la cl\u00e9La licence est livr\u00e9e et n&rsquo;est plus remboursable. Probl\u00e8me techniqueRembours\u00e9 si nous ne trouvons pas de solution sous 30 jours. Cette politique s&rsquo;applique aux licences du logiciel&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique en mati\u00e8re de remboursements - ElecTrace<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.electrace.ch\/de\/politique-de-remboursement\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique en mati\u00e8re de remboursements - ElecTrace\" \/>\n<meta property=\"og:description\" content=\"\ud83d\udcc4 Conditions de vente Politique de remboursement Des r\u00e8gles simples, connues avant l&rsquo;achat. 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